Can't use the plugin at all: Invalid Library

Submitted by abdielleon on Wed, 08/16/2017 - 14:33
Forums: 
Installation and server related problems

Hello! I just installed the plugin on two different WP installations on Siteground. 

I can't use the plugin at all: I can't connect to he hubspot and, when I try to upload a h5p file, I get the message: "Invalid library".

On the "libraries"  section, I get no libraries installed at all. I uploaded the attaced h5p file and installed some libraries, but still my plugin doesn't work at all.

Find attached the console error in a screenshot.

Is there any way you could help me? This plugin will definetely be useful for my English School. Thanks!

H5P file: 
Binary Data another-vs-other-2-106843.h5p
BV52's picture

BV52

Wed, 08/16/2017 - 16:31

Hi abdielleon,

I'm sorry to hear that you are having problems installing the H5P. To have a better grasp of the issue can you please re-attach the screenshot and provide the version of WP.

-BV52

abdielleon

Wed, 08/16/2017 - 17:07

Ok! The WP version is 4.8.1. Find attached the image.

Attachments: 
Image icon h5p-error-invalid-library.PNG
tim's picture

tim

Wed, 08/23/2017 - 09:18

Hi,

sorry for the late response. It seems like you're not able to talk to the h5p.test.schulcloud-thueringen.de api, there may be several reasons for this. Could you check if you can ping h5p.test.schulcloud-thueringen.de, if there are any special firewall or communication rules for the server.