Title: Nioxin Interactive Course - Seminar 3 - Chapter 2

- Define, Describe, List
- Develop, Rearrange, Reorganize, Predict
- Select, Use, Experiment
- Compare, Contrast, Explain
- Judge, Assess, Appraise
- Examine, Investigate, Rank
Q: Knowledge
A: Define, Describe, List
Q: Comprehension
A: Compare, Contrast, Explain
Q: Application
A: Select, Use, Experiment
Q: Analysis
A: Examine, Investigate, Rank
Q: Synthesis
A: Develop, Rearrange, Reorganize, Predict
Q: Evaluation
A: Judge, Assess, Appraise

Activity ?

Q: Seek out a more private area in the salon to help minimize embarrassment.
- DO (correct)
- DON'T

Q: Openly acknowledge that you are aware of their concern.
- DO (correct)
- DON'T

Q: Minimize the concern/depth of feeling, e.g: “It’s not so bad ...”.
- DON'T (correct)
- DO

Q: Be available to listen and discuss.
Don’t let distractions or other people interfere with the dialogue.
- DO (correct)
- DON'T

Q: Overpromise results which you cannot deliver.
- DON'T (correct)
- DO

Q: If the scope of the need is outside your area of expertise, directly recommend
the client to another specialist, i.e. dermatologist, doctor, or trichologist.
- DO (correct)
- DON'T

Q: Attempt to identify the concern and explore options for dealing
with your client’s needs.
- DO (correct)
- DON'T

Feedback (0 to 100%): You got :numcorrect of :maxscore correct

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Q: Check the correct active listening skills:
- OPEN-ENDED STATEMENTS (correct)
- EXCESSIVE TALKING
- PREJUDICE
- PARAPHRASING (correct)
- REFLECTION (correct)