Title: Work resumption post Lock-down Certification

Is it necessary for all managers to fill the Covid-19 Symptom Checker for oneself and their families regularly ?

Q: Is it necessary for all managers to fill the Covid-19 Symptom Checker for oneself and their families regularly ? 
- Yes (correct)
- No

The temperature of the employee is checked on a daily basis at ______le Choice

Q: The temperature of the employee is checked on a daily basis at ______
- At the exit
- Anywhere in the store
- At the entry of the site (correct)
- At the entrance of my residential society building

If the temperature of the employee is above _________ degree Farhenheit , the basic details of the employee will be captured in the prescribed format and will be immediately provided to HRBP & SLP TeamChoice

Q: If the temperature of the employee is above _________ degree Fahrenheit , the basic details of the employee will be captured in the prescribed format and will be immediately provided to HRBP & SLP Team
- 38.5
- 100.4 (correct)
- 40.5
- 99.6

The employee with fever with 99.6 degree/farenheit would be directed to visit any nearby hospital/medical facility to get themselves checked for flu symptoms

Q: The employee with fever with 99.6 degree/fahrenheit would be directed to visit any nearby hospital/medical facility to get themselves checked for flu symptoms
- True
- False (correct)

Does the organization assist the identified employee with high fever with transportation to the nearby hospital/medical facility

Q: Does the organization assist the identified employee with high fever with transportation to the nearby hospital/medical facility
- Yes (correct)
- No

In case if an employee is detected with high fever at the check point , the basic details of the concerned employee is immediately provided to ____________ & ___________ team

Q: In case if an employee is detected with high fever at the check point , the basic details of the concerned employee is immediately provided to ____________ & ___________ team
- HRBP only
- SLP & Marketing
- Finance & EPC
- HRBP & SLP (correct)

The identified employee with high fever is kept _________ meter and in isolation till he is assisted to travel to a medical facility

Q: The identified employee with high fever is kept _________ meter and in isolation till he is assisted to travel to a medical facility
- 1 (correct)
- 6
- 10
- 2

It is the responsibility of ________ in case of an identification of employee with high fever detected at the check point to ascertain medical facts and advise further course of action by contacting the concerned employee or next- of- kin

Q: It is the responsibility of ________ in case of an identification of employee with high fever detected at the check point to ascertain medical facts and advise further course of action by contacting the concerned employee or next- of- kin
- Security
- HR (correct)
- Cashier
- Store Manager

During the store operation, the employee attendance will be captured through

Q: During the store operation, the employee attendance will be captured through
- Biometric Method
- Manual Attendance Sheet
- No attendance will be captured
- Mhere Pro App (correct)

________ & _________ to be used by all employees at all times while all duty

Q: ________ & _________ to be used by all employees at all times while all duty
- Face Mask and Head Cover
- Face Mask & Surgical Gloves (correct)
- Face Mask & Shoes
- Face Mask & Non- Surgical Gloves

It is not mandatory to wash hands after the work is completed

Q: It is not mandatory to wash hands after the work is completed
A: false

Washing hands with only water is good enough to keep the covid-19 virus at the bay

Q: Washing hands with only water is good enough to keep the covid-19 virus at the bay
A: false

Hand Wash Training is essential for every store

Q: Hand Wash Training is essential for every store
A: true

________ after coughing/sneezing, visiting toilet,using phone, smoking, touching garbage, chewing tobacco, touching un-cleaned articles

Q: ________ after coughing/sneezing, visiting toilet, using phone, smoking, touching garbage, chewing tobacco, touching un-cleaned articles
- Have a Shower
- Wash Feet
- Wash Face
- Wash Hands (correct)

It is not mandatory to wash your hands again before picking the products and after handing it over to the customers

Q: It is not mandatory to wash your hands again before picking the products and after handing it over to the customers
A: false

Every store/office should have a ________ announcement reminding employees to wash their hands with soap

Q: Every store/office should have a ________ announcement reminding employees to wash their hands with soap
- Hourly (correct)
- Weekly
- Bi-weekly
- Monthly

Vendors and Brand Partners would be provided with face masks by our organization

Q: Vendors and Brand Partners would be provided with facemasks by our organization
A: false

It is mandatory for vendors/brand partners to wear masks and gloves supplied by their respective employer

Q: It is mandatory for vendors/brand partners to wear masks and gloves supplied by their respective employer
A: true

Each associate will be provided with ______ ml sanitizer pack once in 15 days

Q: Each associate will be provided with ______ ml sanitizer pack once in 15 days
- 250
- 100 (correct)
- 500
- 1000

Each associate will be provided with a sanitizer pack once in ______ days

Q: Each associate will be provided with a sanitizer pack once in ______ days
- 15 (correct)
- 30
- 45
- 60

1 meter = __________ feet

Q: 1 meter = __________ feet
- 1.5
- 2
- 2.5
- 3 (correct)

Greet using _______________

Q: Greet using _______________
- Handshake
- Hi-Five
- Namaste & Smile (correct)
- Hug

It is important that you maintain a distance of minimum_______ meter between yourself and the other individual

Q: It is important that you maintain a distance of minimum_______ meter between yourself and the other individual
- 6
- 1 (correct)
- 3
- 5

It is essential for the cashier to inquire if the customer wishes to pay through ___________

Q: It is essential for the cashier to first enquire if the customer wishes to pay through ___________
- Cash
- Credit Cards
- Digital Wallets (correct)
- Net Banking

A cashier should be aware of the list of e-wallets accepted at the store and accordingly inform the customers

Q: A cashier should be aware of the list of e-wallets accepted at the store and accordingly inform the customers
A: true

Large Meetings is prohibited

Q: Large Meetings is prohibited
A: true

Roster has to be re-worked & pre-planned to ensure optimum staffing & ______________

Q: Roster has to be re-worked & pre-planned to ensure optimum staffing & ______________
- Scope for every day celebrations
- Gathering of people
- Avoid crowding (correct)
- Gathering of customers

CSA can carry a shopping bag on behalf of the customer

Q: CSA can carry a shopping bag on behalf of the customer
A: false

Social Distancing norms to be followed by using _________ in front of the POS desk

Q: Social Distancing norms to be followed by using _________ in front of the POS desk
- floor markings (correct)
- Signages
- Volunteers
- Hoardings

Cashier is to ensure not to physically handover the bag to the customer

Q: Cashier is to ensure not to physically handover the bag to the customer
A: true

The cashier has to ensure the bag that has to be handed over to the customer is placed on the desk for the customer to pick up

Q: The cashier has to ensure the bag that has to be handed over to the customer is placed on the desk for the customer to pick up
A: true

For cash/card transactions- Cashier to extend a___________for receiving or returning currency/card

Q: For cash/card transactions- Cashier to extend a___________for receiving or returning currency/card
- Plate
- Bucket
- Bottle
- Tray (correct)

____________ norms to be followed in pantry during lunch or tea breaks

Q: ____________ norms to be followed in pantry during lunch or tea breaks
- Networking
- Social Distancing (correct)
- Kitty Party
- Party

Can Break Timings ROTA be revised if required ?

Q: Can Break Timings ROTA be revised if required ?
- Yes (correct)
- No

In case if a store receives any Government Notification from collector/deputy collector/local authority, it should be immediately informed to ___________

Q: In case if a store receives any Government Notification from collector/deputy collector/local authority, it should be immediately informed to ___________
- MD
- CFO
- State SCO & SRO (correct)
- CEO

_________________ in the pantry and BOH Area on the Do's and Don'ts relating to Safety aspects and Medical Helplines

Q: _________________ in the pantry and BOH Area on the Do's and Don'ts relating to Safety aspects and Medical Helplines
- Remove Posters
- Position a Volunteer
- Do nothing
- Display a Poster (correct)

Temperature scanning of all customers during entry has to be done

Q: Temperature scanning of all customers during entry has to be done
- Yes (correct)
- No

Temperature scanning of all customer during entry by non-contact __________ thermometer

Q: Temperature scanning of all customer during entry by non-contact __________ thermometer
- Digital
- Infra red (correct)
- Manual
- Mechanical

In case of any Covid-19 symptoms are found, store management to politely request the customer to see the doctor immediately

Q: In case of any Covid-19 symptoms are found, store management to politely request the customer to see the doctor immediately
A: true

______________ entry in the stores to maintain social distancing norms

Q: ______________ entry in the stores to maintain social distancing norms
- Mass Gathering
- Collective
- Individual
- Batch-wise (correct)

_____________ philosophy to be adhered to in all stores

Q: _____________ philosophy to be adhered to in all stores
- Mass gathering
- Customer cluster
- " Customer in a Box" (correct)
- " Customers in a Box"

________________ announcements on social distancing to be made for customers in the store

Q: ________________ announcements on social distancing to be made for customers in the store
- Hourly (correct)
- Bi-hourly
- Daily
- Weekly

__________________ & ____________ arrangements to be made in the waiting area outside the store

Q: __________________ & ____________ arrangements to be made in the waiting area outside the store
- Sitting & Telecommunication
- Sitting & Drinking water (correct)
- Sitting & Entertainment
- Sitting & Refreshments

Social Distancing norms need not be followed at the shop floor, outside trial rooms , POS Tables , weighing stations etc.

Q: Social Distancing norms need not be followed at the shop floor, outside trial rooms , POS Tables , weighing stations etc.
A: false

The store can shift to ________ system if more than "x" customers in a queue. "x" can be format specific

Q: The store can shift to ________ system if more than "x" customers in a queue. "x" can be format specific
- Token (correct)
- Voting
- Lucky Draw
- Repeat Customer

No customers will be allowed to enter a store without a mask/covered face

Q: No customers will be allowed to enter a store without a mask/covered face
A: true

Use of disinfection tunnel at entrance to be explored wherever feasible

Q: Use of disinfection tunnel at entrance to be explored wherever feasible
A: true

Security/Greeter to offer ________ to each customer at entry

Q: Security/Greeter to offer ________ to each customer at entry
- Cash
- Bag
- Gift
- Sanitizer (correct)

Sanitized shopping trolleys/baskets are handed over to customer during entry

Q: Sanitized shopping trolleys/baskets are handed over to customer during entry
A: true

_________ is considered as component under high touch point hence needs to be cleaned on an hourly basis

Q: _________ is considered as component under high touchpoint hence needs to be cleaned on an hourly basis
- Door Handles (correct)
- POS Tables (correct)
- All products which are accessible to the customer for touch & feel (correct)
- Nothing
- All options (correct)

All floor staff are authorized to politely discourage the customers from touching loose items

Q: All floor staff are authorized to politely discourage the customers from touching loose items
- Yes (correct)
- No

Adequate staffing needs to be ensured in all sections especially loose products

Q: Adequate staffing needs to be ensured in all sections especially loose products
A: true

Our store employees can help the customers in picking and packing loose products

Q: Our store employees can help the customers in picking and packing loose products
A: true

Is it ok for one to encourage the customers to order from phone ?

Q: Is it ok for one to encourage the customers to order from phone ?
- Yes (correct)
- No

Where can an online order be picked up ?

Q: Where can an online order be picked up ?
- POS Counter of the store
- Customer Service Desk
- Outside the store facility (correct)
- Inside the store

Will ready available kits of essential items be bagged , pre-billed and kept near check outs ?

Q: Will ready available kits of essential items be bagged , pre-billed and kept near check outs ?
- No
- Yes (correct)

Valets can avoid using masks and gloves

Q: Valets can avoid using masks and gloves
A: false

Valet must use a disinfectant as prescribed by the ____________ at the steering , hand gear, driver's seat, door handles and keys

Q: Valet must use a disinfectant as prescribed by the ____________ at the steering , hand gear, driver's seat, door handles and keys
- Purchasing Manager
- Marketing Manager
- Store Manager
- Facility Manager (correct)

Valet Parking is to be used only for locations where the entry/exits are difficult to negotiate

Q: Valet Parking is to be used only for locations where the entry/exits are difficult to negotiate
A: true

Consumables for Valet Management to be provided to the vendor by store if not supplied by the vendor

Q: Consumables for Valet Management to be provided to the vendor by store if not supplied by the vendor
A: true

General Communication on Store Hygiene will be put up on __________ and at _________

Q: General Communication on Store Hygiene will be put up on __________ and at _________
- POS
- Alleys
- Windows and Store Entrance (correct)
- Store Entrance & Store Exits

One should avoid touching the customer

Q: One should avoid touching the customer
A: true

If required , more staff should be deployed to take temperatures. This is to avoid more than _______ individuals in a queue

Q: If required , more staff should be deployed to take temperatures. This is to avoid more than _______ individuals in a queue
- 1
- 2
- 4
- 3 (correct)

Bags will be kept at the baggage counter only if the customer insists , especially in case of a large bag

Q: Bags will be kept at the baggage counter only if the customer insists , especially in case of a large bag
A: true

A CSA would be responsible to place and pick the customer's bag at the baggage counter

Q: A CSA would be responsible to place and pick the customer's bag at the baggage counter
A: false

The plastic tokens to be cleaned with ________ after every use

Q: The plastic tokens to be cleaned with ________ after every use
- Dust
- Water
- Disinfectant (correct)
- Perfume

Customer communication to be displayed mentioning the sanitization measures taken at the baggage counter

Q: Customer communication to be displayed mentioning the sanitization measures taken at the baggage counter
A: true

Tried garments should be kept in the __________________

Q: Tried garments should be kept in the __________________
- box
- rack
- trolley
- dedicated trial room (correct)

Sanitization of doorknob, latches, coat hanger, mobile holders, stools, trial rooms doors is mandatory after every trials

Q: Sanitization of doorknob, latches, coat hanger, mobile holders, stools, trial rooms doors is mandatory after every trials
A: true

Used Hangers kept in a box in a trial room needs to be sanitized in _______ before reuse

Q: Used Hangers kept in a box in a trial room needs to be sanitized in _______ before reuse
- HOB
- ABC
- BOH (correct)
- SAH

Trial rooms token should be sanitized after every use

Q: Trial rooms token should be sanitized after every use
A: true

Security needs to ensure the bill punching & checking of bags at the exit points

Q: Security needs to ensure the bill punching & checking of bags at the exit points
A: false

At the exit point, on hearing a beep , the security guard/greeter/CSA will quickly assist the customer as per the TAG Beep SOP

Q: At the exit point, on hearing a beep , the security guard/greeter/CSA will quickly assist the customer as per the TAG Beep SOP
A: true

Frisking of Store Staff on exit as per the SOP by SLP is not relevant at these times

Q: Frisking of Store Staff on exit as per the SOP by SLP is not relevant at these times
A: false

CSA to wash hands or use hand sanitizer before and after attending the customer for the foot trials

Q: CSA to wash hands or use hand sanitizer before and after attending the customer for the foot trials
A: true

_______________ to be provided to the customer for footwear trials

Q: _______________ to be provided to the customer for footwear trials
- Plastic
- Gloves
- Disposable socks (correct)
- Reusable socks

Can cosmetic testing be done at the store at the current pandemic situation?

Q: Can cosmetic testing be done at the store at the current pandemic situation if the store is opened ?
- Yes
- No
- Yes, with very limited or no physical contact with the customer (correct)

All reusable brushes to be cleaned with __________ and then sanitized after every make up application

Q: All reusable brushes to be cleaned with __________ and then sanitized after every make up application
- Phenol
- cleansing milk (correct)
- Water
- Detergent

Gloves have to be sanitized after every makeup application

Q: Gloves have to be sanitized after every makeup application
A: true

All disposable brushes need to be disposed in the disposable dustbin after every application

Q: All disposable brushes need to be disposed in the disposable dustbin after every application
A: true

Can the customer be asked to write or sign anywhere at the Customer service Desk ?

Q: Can the customer be asked to write or sign anywhere at the Customer service Desk ?
- Yes
- No (correct)

Credit note card to be generated by the Customer Service Desk ( CSD) representative and kept in a __________ for the customer to pick it up

Q: Credit note card to be generated by the Customer Service Desk ( CSD) representative and kept in a __________ for the customer to pick it up
- Plate
- Bucket
- Tray (correct)
- Trolley

The Customer Service Desk ( CSD) representative must ensure that the customer does not touch the register/pen

Q: The Customer Service Desk ( CSD) representative must ensure that the customer does not touch the register/pen
A: true

Maintain a separate ________ for storing all displayable garments till next day

Q: Maintain a separate ________ for storing all displayable garments till next day
- Bottle
- Trolley
- Bin (correct)
- Bag

It's ok for the delivery representative to touch the lift buttons using bare hands

Q: It's ok for the delivery representative to touch the lift buttons using bare hands
A: false

Visit should be avoided at locations which are declared as ___________

Q: Visit should be avoided at locations which are declared as ___________
- Safe
- Dilapidated
- New
- Corona Hot Spots (correct)

TABs and mobiles should be sanitized after every visit

Q: TABs and mobiles should be sanitized after every visit
A: true

_______________ information should be taken by the back office staff before the resq officer or engineer visits the customer location

Q: _______________ information should be taken by the back office staff before the resq officer or engineer visits the customer location
- Any member would have COVID-19 symptoms or are under self quarantine
- Society or locality has any corona positive suspect
- Visit to the society is allowed
- All options (correct)

Engineers are allowed to use the public transport to visit the customer's location

Q: Engineers are allowed to use the public transport to visit the customer's location
A: false

Customer unit, remotes, object used to be dis-infected post completion of job (onsite/workshop)

Q: Customer unit, remotes,object used to be dis-infected post completion of job (onsite/workshop)
A: true

Used tool kits need not be disinfected before reaching the next customer's location

Q: Used tool kits need not be disinfected before reaching the next customer's location
A: false

Direct hand to hand transfer of cash/receipt is recommended

Q: Direct hand to hand transfer of cash/receipt is recommended
A: false

Engineer should intimate his _____________ immediately if he/she has any symptoms of COVID-19 or if he/she comes in contact with COVID-19 infected individual

Q: Engineer should intimate his _____________ immediately if he/she has any symptoms of COVID-19 or if he/she comes in contact with COVID-19 infected individual
- PR Team
- Society Chair Person
- Society Security Guard
- SM/SBP (correct)

In case if the employee has been detected with high fever at the checkpoints, the employee needs to ensure he/she gets a_____________ certificate to resume back on duty

Q: In case if the employee has been detected with high fever at the checkpoints, the employee needs to ensure he/she gets a_____________ certificate to resume back on duty
- Share
- Marriage
- Medical fitness (correct)
- Birth

A store manager needs to check for any official emails for various communication on COVID-19 minimum_________ a day

Q: A store manager needs to check for any official emails for various communication on COVID-19 minimum_________ a day
- Once
- Thrice
- Never
- Twice (correct)

The store manager needs to ensure that the customers/third party associates/vendors/housekeeping assosciares are checked for their temperatures using non-contact infra-red thermometers minimum _______ times a day

Q: The store manager needs to ensure that the customers/third party associates/vendors/housekeeping associates are checked for their temperatures using non-contact infra-red thermometers minimum _______ times a day
- 1
- 2
- 3
- 4 (correct)

The store manager needs to check ___________ basis on whether all store employees are wearing surgical gloves and face masks

Q: The store manager needs to check ___________ basis on whether all store employees are wearing surgical gloves and face masks
- Monthly
- Daily
- Hourly (correct)
- Weekly

By what time does everyone need to fill up the COVID-19 symptom checker for themselves and their families

Q: By what time does everyone need to fill up the COVID-19 symptom checker for themselves and their families?
- 8am
- Mid night
- 12noon
- 1030 am (correct)

It is essential to maintain no more than ________ customers near the Mettler scale

Q: It is essential to maintain no more than ________ customers near the Mettler scale
- 1
- 4
- 2 (correct)
- 6

No more than _______- customers to be gather at POS

Q: No more than _______- customers to be gather at POS
- 1
- 2 (correct)
- 3
- 4

It is essential for a Store Manager to ensure atleast _________ days stock of cleaning chemicals are available for cleaning

Q: It is essential for a Store Manager to ensure atleast _________ days stock of cleaning chemicals are available for cleaning
- 7
- 10
- 2
- 15 (correct)